SynergyMSP
Everything an IT provider needs, in one place.
An AI-native platform for remote monitoring and service management — the tools an IT provider uses to watch client computers, handle tickets, automate fixes, and bill for it all — with a flagship trick the big names don't have: one-click database hosting, proven end to end.
Monitoring and management in one system
Roughly 150,000 lines of software — a control center, a 30-page dashboard, a lightweight agent that reports in from every managed Windows computer, and full monitoring — built from the ground up to serve many clients securely at once.
📡Monitoring
Agents on every managed computer feed a live monitoring view — health metrics, alerts, and outside-in uptime checks across every client.
🎫Ticketing + AI
The service-desk core — tickets with AI assistance, client management, response-time commitments, a knowledge base, and invoice-based billing.
🕸️A living map of client systems
Continuous discovery builds a live picture of what runs where — how systems connect and what else breaks if one fails — not a stale spreadsheet.
🤖Automated fixes
Written-down repair playbooks the platform can run itself, plus early-warning analytics — problems get fixed before the client calls.
🔐Hardened by default
Every door locked unless you hold a valid key — verified in staging: no key, no access; and each agent can only write with its own token.
🧾Usage metering
Metered billing the way the big cloud providers do it — hours and storage per plan tier, computed live from real usage.
One click, one managed database
Legacy monitoring tools watch servers. SynergyMSP creates them. The built-in one-click database hosting takes a request from the customer portal and delivers a running, secured, backed-up database — and every step of that journey has been proven end to end in staging, not just designed.
- Eight database engines set up and verified: PostgreSQL, MySQL, MariaDB, MongoDB, Redis, SQL Server, ClickHouse — and SynergyDB itself
- Each way of connecting gets its own strong credential with only the access it needs — replaceable independently, encrypted at rest
- Backup and restore proven the hard way: back it up, destroy the data on purpose, restore it, and verify every row came back
- Offsite backups to standard cloud storage — restores pull from the cloud copy even when the local one is gone
- Smart placement: managed databases land on Synergy's own servers, self-managed ones route to the client's own hardware
- Automatic scaling: when demand spikes, the platform boots a fresh cloud server that securely joins the fleet, takes the work, and is torn down when done — proven live on a public cloud
Proven in staging
The delivery arm of the whole platform
SynergyMSP isn't just a product — it's how the rest of the portfolio ships. When a clinic buys the medical-records system or a sales team buys the routing platform as a managed private setup, this is the machinery that sets it up, watches it, backs it up, and bills for it.
🚚Managed deployments
Every Synergy product can be sold as a managed private setup — created through the platform's own hosting machinery, with monitoring and backups included from day one.
🐕Its own toughest customer
The platform runs on SynergyDB and offers it as a first-class managed engine — the database company's own operations arm is its most demanding customer.
Honest status: the control center, security hardening, database-hosting lifecycle, and billing metering are verified in a live staging deployment. Some side modules (phone systems, internet-provider, cellular) still need a cleanup pass — none of it blocks the managed-database product.
Runs on SynergyDBCertificate-verified encrypted connectionsLive monitoring & alertingAutomated database upgradesOffsite cloud backups